Enterprise Connect – The Future of Unified Communications and Contact Centre

Consultant Alliance clients have operations around the world, many operating a follow-the-sun operational model, but can the products in the market deliver? When considering communications technologies, there are some common challenges:

  • Languages Performance (latency on real time services is a major challenge)
  • Service availability
  • Maintenance windows
  • Different regulatory requirements (currently a major challenge in India)

One recent Consultant Alliance FinTech client found that although lots of vendors talk about global services – very few can actually deliver them. This is especially a problem for highly regulated organisations such as financial services and healthcare.

The Consultant Alliance has been analysing these trends and the vendor capabilities, please contact us to discuss further.